The most common reason for the figure not appearing on the treadmill surface during playback is an issue during the "Set Reference Frame" operation. The "Set Reference Frame" workflow will need to be completed following each instance that the unit is relocated or set up after being stored.
Use the Camera Exposure, Wand Calibration, and Set Reference Frame article as a resource to accurately complete the Set Reference Frame operation.
As a quick guide, the Set Reference Frame operation can be completed with the following steps:
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Open the RunDNA software by launching on the desktop
- Ensure that Green USB Dongle and Camera Bar USB are connected to the computer
- Select the "Configuration" tab on the top toolbar.
- Select the "Reference" icon in the toolbar
- Place three standard markers or the calibration wand on the treadmill in the orientation shown below
- Select "OK". Wait for confirmation of "Operation completed successfully".
If the issue persists or you need further assistance, please submit a ticket with this link (Submit a Request) and the RunDNA Team will get back to you soon!