When receiving the error "No Cameras Found" when launching the RunDNA software, follow the below steps.
- Close the RunDNA Software
- Ensure that the cameras are plugged in BEFORE launching the software program
- Relaunch the RunDNA Software to check if the error has been resolved
- If the error proceeds, close the software again, unplug and re plug in the USB at the cable to computer interface
- Ensure that the USB camera cable and green dongle file are plugged into opposite sides of the laptop device (USB hub extenders are not recommended)
- Looking at the back of the camera bar, ensure all USB ports at the hub are securely fastened
- Relaunch the RunDNA Software
If the above steps do not resolve the issue, please Submit a Ticket with this link (Submit a Request) and the RunDNA Team will reach out to you soon!