RunDNA Helix 3D - Tech Support

Program Startup

• Sentinel LDK Protection System - Unknown error (H0042)
• Error H0007 - "Sentinel Key Not Found"
• Configuration Key File Not Valid - License Incompatible
• Software Install
• File/Write Permissions
• Software "freezes" during launching

Camera Function

• LiveVideo module could not be created - "3/X cameras found" Error
• LiveVideo module could not be created - "1/3" or "2/3 cameras found" Error
• LiveVideo module could not be created - "No cameras found" Error
• Cameras & Live Button Not Available (Greyed Out)

System Calibration

• Test my System Calibration
• Calibration Wand
• Calibration Rod
• High Error Value (> 1.0 ) During System Calibration
• Calibration Unsuccessful

Set Reference

• Set Reference Error: Too Many Markers, Min Angle Too Small, Unable to Calculate Rotation
• Skeleton figure does not appear on treadmill surface during capture playback

Patient Calibration

• Patient Calibration Unsuccessful

Capture

• Capture Does Not Auto Start

Capture Results

• Trim Date (Marker Loss/Fall Off During Capture)
• Figure Appears Disjointed

Exporting & App

• Export Error: "Error Uploading to Azure"
• Initial Export Error or Unsuccessful - Re-naming Technique for subsequent export
• Export Capture for Support